The hotline of the Ministry of Reintegration will be improved: it will become easier to call
It is planned to improve the technical equipment of the call center and double the number of operators.
This was announced by Vice Prime Minister of Ukraine Irina Vereshchuk during a working meeting.
Vice Prime Minister Iryna Vereshchuk said:
The main task is not just to take a call and advise, but to really help. For example, hotline operators will be connected to a special chat where lists are formed for various types of material assistance - food, hygiene items, clothing, bedding, etc. So that people who apply, and these are mostly women with children, families with many children, people with limited mobility, can not only consult on a specific issue, but also immediately apply and receive priority assistance.
At the moment, according to Irina Vereshchuk, the hotline, which operates around the clock, receives an average of two calls per minute. And for a twelve-hour shift, the operator works out from 120 to 300 calls.
The minister said:
The number of callers is growing rapidly. Most of all, people are interested in finding the missing, payments for IDPs, obtaining IDP status, registering internally displaced students in university dormitories, the need for medicines, etc. Therefore, strengthening the line is more relevant than ever.
Irina Vereshchuk also said that almost two thirds of the hotline staff have themselves moved from dangerous territories and are internally displaced persons, so they are well aware of the problems of this category of people. Therefore, their advice is the result of their own experience of life.
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