Ukrzaliznytsia will launch trial trains with new quality standards for passenger service

"Rose hip"

Ukrzaliznytsia has reviewed the level of service provided to passengers.

The press service of the company reported this on Telegram.

We decided that every Ukrainian passenger is worth the level of service offered for the transportation of European diplomats. So we are starting a gradual transition to new standards of quality passenger service on Ukrzaliznytsia trains.

So, as part of the "pilot project," the first two trains: No. 75/76 Kryvyi Rih - Kyiv and "Train to Victory" (until 09/13/2022 on the route No. 31/32 Zaporizhzhia - Lviv), will be tested:

  • detergents for internal washing of wagons;
  • instead of bar soap for hands, the foam will be tested in automatic dispensers;
  • better toilet paper holders and new paper;
  • linings for toilet bowls in toilets;
  • paper towel dispensers.

We need to hear feedback on updates, so QR codes for your feedback are necessarily placed in these cars, the company added.